Quest Handles Privacy Policy

Effective Date: [9-1-2026]

Quest Handles
Plot No 42-43, 80 Feet Road, Behind Filed Marshal Company, Rajkot – 360033, Gujarat, India
Email: info@questhandles.com

1. Introduction

• This Privacy Policy explains how Quest Handles (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal data when you visit our website, place orders for products, contact us, or engage with our services.
• By using our Site or providing us with your information, you agree to the practices described in this Policy.

1. Definitions

• Personal Data: Any information relating to an identified or identifiable natural person.
• Sensitive Personal Data: Data such as financial information, biometric data, or other categories defined under applicable law (where applicable).
• Processing: Any operation or set of operations performed on personal data, whether or not by automated means (e.g., collection, storage, use, sharing, deletion).

1. What Data We Collect and How
   We may collect Personal Data directly from you, automatically through your use of the Site, or from third parties.

1. Information you provide directly

• Contact information: name, email address, phone number, company name, designation, shipping/billing address.
• Order information: products, quantities, invoices, payment details (payment processors may handle card data; we do not store full card details unless required and consented).
• Communications: inquiries, feedback, support tickets, surveys.
• Account information (if you create an account): username, password (encrypted), preferences.

1. Information collected automatically

• Usage data: pages visited, time on page, clickstreams, referral source.
• Device data: IP address, browser type, operating system, device identifiers.
• Location data: approximate location inferred from IP address (where permitted by you).

1. Information from third parties

• Payment processors, shipping partners, logistics providers, marketing platforms (where you have consented or where required for legitimate interests).

1. How We Use Your Data
   We may use your data to:

• Process and fulfill orders, manage accounts, and provide customer support.
• Communicate about orders, shipments, product updates, promotions, and events (you can opt out where applicable).
• Improve our Site, products, and services; analyze trends; and conduct quality control.
• Personalize your experience on our Site (e.g., language, region, product recommendations).
• Ensure security, prevent fraud, and protect our rights and those of our customers.
• Comply with legal obligations and resolve disputes.

• Legal Bases for Processing (where applicable)

• Performance of a contract: to fulfill orders, deliver products, provide services.
• Legitimate interests: security, fraud prevention, improvement of products and services, direct marketing (where allowed by law and with opt-out options).
• Consent: where you have given explicit consent for certain processing (e.g., marketing communications).
• Compliance with legal obligations: record-keeping, tax, and regulatory compliance.

1. Sharing and Disclosure of Personal Data
   We may share your data with:

• Service providers: payment processors, shipping/logistics, IT services, customer support, and analytics providers (under contractual obligations to protect data).
• Business transfers: in connection with a merger, acquisition, or sale of all or part of our business.
• Legal and regulatory authorities: to comply with law, respond to lawful requests, or protect our rights or the rights of others.
• With your consent or at your direction for any other third parties.

1. 1. International Transfer (if applicable)
      If you are outside India and we transfer data to servers or service providers in other jurisdictions, we will implement appropriate safeguards to protect your data in accordance with applicable laws.

• Data Retention

• We retain Personal Data only for as long as necessary to fulfill the purposes described, comply with legal obligations, resolve disputes, and enforce our agreements.
• We may anonymize or aggregate data for analytic purposes after de-identification where possible.

• Data Security

• We implement reasonable technical and organizational measures to protect Personal Data from loss, misuse, and unauthorized access.
• We use encryption for data in transit (e.g., TLS) and storage where appropriate.
• No method of transmission or storage is completely secure; we strive to improve security and require third-party providers to maintain appropriate safeguards.

• Your Rights and Choices

• Access, correct, or delete your personal data (subject to legal and contractual limitations).
• Withdraw consent for processing where consent is the basis.
• Object to processing, especially for direct marketing or legitimate interests (where applicable).
• Data portability where mandated by law.
• If you are a resident of India, certain rights may be regulated by applicable laws; you may contact us to exercise these rights.

• Cookies and Tracking Technologies

• We use cookies and similar technologies to enhance your experience, analyze site usage, and support security.
• You can configure your browser to decline cookies, but this may affect site functionality.
• For certain tracking technologies, you may be able to opt out via provided controls or notification banners.

• Marketing and Communications

• You may opt out of promotional emails or SMS/MMS campaigns. Instructions to unsubscribe are included in communications or you may contact us.
• We will not share your personal data with third parties for their direct marketing purposes without your consent.

• Children’s Privacy

• Our Site and products are not intended for children. We do not knowingly collect personal data from children under 16 (or as per local law). If you become aware that a child has provided us with data, please contact us to remove it.

• Third-Party Links

• Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

• Data Security Incident Response

• In the event of a data breach, we will assess, contain, and notify affected individuals and authorities as required by law.

• Changes to This Policy

• We may update this Privacy Policy. We will post the effective date and, where required, seek additional notice or consent.
• Your continued use of the Site after changes constitutes acceptance of the revised policy.

• Children’s Privacy

• Reiterated: We do not knowingly collect data from children under the applicable age. If we become aware of such data, we will delete it.

• How to Contact Us

• For questions, requests to exercise rights, data concerns, or data deletion, contact:
  • Quest Handles
  • Plot No 42-43, 80 Feet Road, Behind Filed Marshal Company, Rajkot – 360033, Gujarat, India
  • Email: info@questhandles.com

Optional Disclosures and Policies (recommend linking)

• Privacy Policy link on homepage and during account/checkout processes.
• Data retention schedule (appendix) and Data Processing Addendum with key vendors (for B2B customers).
• Security Addendum for customers with high data requirements (e.g., distributors, dealers).

Implementation tips

• Consent management: Provide clear consent capture for marketing, newsletters, and cookies where required by law.
• Vendor due diligence: Ensure data processing agreements with all service providers handling Personal Data.
• Access controls: Enforce role-based access to customer data within your team and with partners.
• Legal review: Have the policy reviewed by a lawyer familiar with Indian privacy and consumer protection laws, including any sector-specific requirements.

Would you like me to tailor this Privacy Policy to your specific data practices, such as:

• Whether you maintain a customer account database and what fields you collect
• The exact cookies used and purposes
• Your data retention periods
• Specific rights you want to emphasize for your customers and partners