Terms and Conditions

Effective Date: [9-1-2026]

Quest Handles
Plot No 42-43, 80 Feet Road, Behind Filed Marshal Company, Rajkot – 360033, Gujarat, India
Email: info@questhandles.com

Please read these Terms and Conditions carefully before using our website or engaging with us for products and services. By accessing or using the Quest Handles website (the “Site”) and/or purchasing our products, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Site or services.

  1. Definitions
  • “Company,” “we,” “us,” or “our” refers to Quest Handles, its subsidiaries, affiliates, and assigns.
  • “Customer,” “you,” or “your” refers to any individual or entity that visits the Site, requests information, or purchases products from Quest Handles.
  • “Site” means the Quest Handles website and any subdomains.
  • “Products” means hardware interior products manufactured and sold by Quest Handles.
  • “Order” means a binding purchase order placed by the Customer for Products through the Site or via authorised channels.
  1. Use of the Site
  • Access to the Site is allowed on a temporary basis and we reserve the right to withdraw or amend the Site without notice.
  • You agree not to use the Site for any unlawful purpose or in a way that could damage, disable, overburden, or impair the Site.
  • Intellectual property rights in the Site’s content, logos, product designs, and images are owned by Quest Handles or its licensors. You may not reproduce, modify, or distribute such content without our prior written consent.
  1. Product Information and Availability
  • Products displayed on the Site are subject to availability. We strive to present accurate information, including product descriptions, specifications, and prices, but errors may occur.
  • We reserve the right to discontinue or modify any product without prior notice.
  • We may change specifications, materials, or finishes as part of product improvements, without affecting quality or performance.
  1. Pricing and Payments
  • All prices are shown in [INR] and are exclusive of applicable taxes, shipping, and insurance unless stated otherwise.
  • Prices are subject to change without notice. The price at the time of order confirmation will apply.
  • Payment methods accepted will be as stated on the Site (e.g., credit/debit cards, net banking, UPI, etc.).
  • Payment must be received in full before shipment, unless otherwise agreed in writing.
  • We use reasonable measures to protect payment information, but we do not guarantee absolute security beyond industry standards.
  1. Ordering and Acceptance
  • By placing an order, you warrant that you are purchasing for personal use or for legitimate business purposes and have the authority to make the purchase.
  • Orders are subject to acceptance by Quest Handles. An order confirmation email or invoice confirms acceptance.
  • Any discrepancies between the order confirmation and the customer’s order must be reported within [X] days of receipt.
  1. Delivery and Lead Times
  • Delivery times are estimates and not guaranteed. Lead times depend on product availability, manufacturing schedules, and shipping arrangements.
  • The Customer is responsible for providing accurate delivery information. We are not liable for delays or failed deliveries resulting from incorrect details.
  • Risk of loss passes to the Customer upon delivery to the carrier or at the point of delivery, whichever is applicable.
  1. Shipping, Taxes, and Duties
  • Shipping charges, if any, will be clearly stated at checkout.
  • Customer is responsible for all applicable taxes, customs duties, and import fees for shipments to their location.
  • International shipments may be subject to import duties and taxes, which are assessed by the destination country and collected on delivery.
  1. Returns, Refunds, and Warranty
  • Returns: Returns are allowed in accordance with our Return Policy (which will be provided separately or linked on the Site). Items may be eligible for return within [X] days of delivery in their original condition and packaging.
  • Defective or Damaged Goods: If any product arrives defective or damaged, please contact us within [X] days for replacement or refund options as per our warranty terms.
  • Warranty: We provide a warranty for manufacturing defects under the terms described in our Warranty Policy. The duration and coverage will be specified per product category and may vary by finish, material, and use conditions.
  • Exclusions: The warranty does not cover normal wear and tear, intentional damage, misuse, improper installation, or unauthorized alterations.
  1. Intellectual Property
  • All trademarks, service marks, logos, and copyrights related to Quest Handles and its products are owned by Quest Handles or its licensors.
  • You may not reproduce, modify, distribute, or create derivative works from our intellectual property without our express written consent.
  1. Privacy and Data Protection
  • Our Privacy Policy describes how we collect, use, and protect your personal information.
  • By using the Site or placing orders, you consent to the collection and use of your information as described in the Privacy Policy.
  • We implement reasonable security measures to protect personal data but cannot guarantee absolute security.
  1. Limitation of Liability
  • To the maximum extent permitted by law, Quest Handles and its officers, employees, agents, and suppliers exclude liability for indirect, incidental, special, exemplary, or consequential damages arising from use of the Site or purchase of Products.
  • Our total liability for any claim arising out of or in connection with these Terms is limited to the amount paid by the Customer for the product(s) giving rise to the claim, except where prohibited by law.
  • Nothing in these Terms excludes or restricts liability for death or personal injury caused by our negligence, or for fraud, or for any other liability that cannot be excluded by law.
  1. Indemnification
  • You agree to indemnify, defend, and hold harmless Quest Handles and its affiliates from any claims, damages, losses, costs, or expenses arising out of your use of the Site, breach of these Terms, or violation of any law or third-party rights.
  1. Governing Law and Dispute Resolution
  • These Terms shall be governed by and construed in accordance with the laws of India.
  • Any disputes arising out of or in connection with these Terms or the use of the Site shall be resolved through amicable settlement. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts in Rajkot, Gujarat, India, unless mandatory conflict-of-law rules require otherwise.
  • For out-of-court settlement, parties may consider mediation or arbitration in accordance with the applicable Indian laws.
  1. Compliance and Ethical Standards
  • We are committed to conducting business ethically and in compliance with applicable laws, including anti-corruption, anti-bribery, labor laws, and environmental regulations.
  • You agree to comply with all applicable laws and regulations in connection with your use of the Site and purchase of Products.
  1. Changes to Terms
  • We reserve the right to modify these Terms at any time. Any changes will be posted on the Site and will become effective immediately or as otherwise stated.
  • Your continued use of the Site or purchase of Products after changes constitute acceptance of the modified Terms.
  1. Severability
  • If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  1. Entire Agreement
  • These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between Quest Handles and you regarding the Site and Products and supersede all prior agreements.
  1. Contact Information

For questions, concerns, or support related to these Terms, please contact:

  • Quest Handles
  • Plot No 42-43, 80 Feet Road, Behind Filed Marshal Company, Rajkot – 360033, Gujarat, India
  • Email: info@questhandles.com

Optional Additions (consider including or adjusting)

  • Return Policy: Link to a dedicated page detailing eligibility, process, and timelines.
  • Warranty Details: A product-specific warranty table outlining coverage, duration, and registration requirements.
  • Installation and Use Instructions: Clarify responsibilities for proper installation and maintenance.
  • Data Protection Addendum: For customers who are businesses or NGOs with data handling needs.
  • Customer Support Hours: Provide support availability and channels (phone, email, chat).
  • Accessibility Statement: If applicable, outline accessibility commitments for the Site.

If you’d like, I can tailor this further to:

  • Reflect your exact warranty terms (duration, coverage, and exclusions).
  • Align with your Return Policy and after-sales service workflow.
  • Include country-specific compliance sections (GST applicability, e-way bill, etc. if relevant to your operations).
  • Produce both a concise summary for the homepage and the full legal text for the dedicated Terms page.

Would you like me to customize any section or format (e.g., add a separate Return Policy link, or convert to a shorter “Policies Overview” page for quick reference)? If you have existing policies (privacy, warranty, return), share them and I’ll integrate them consistently.